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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
If it is in the input rollers, you can try this: remove all the toner cartridges and paper tray and press the green button in the paper tray cavity to drop the duplex tray down. Tilt the printer onto one side, taking care that the adf does not flip open, and this will give you a clear view of the input path. You may need to use a piece of stiff cardboard or thin mylar to force the paper through if you cannot reach it. The other issue with this engine is that if the paper is wrapped around the fuser or jammed in the fuser it is nearly impossible to reach without disassembling the printer.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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