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Do you need to install your printer? Click here for tips and tricks!
HP Recommended

I have an HP OfficeJet Pro 8710 and can't figure out how to print Avery labels.  I always get a jam when try.

HP Recommended



Try changing the paper type to something other than plain paper.




Load at least 5-8 sheets of label paper.


Paper same size as paper already in the tray?

Preferred (supported) method is to remove "other" paper.  Some printers will tolerate loading label paper on top of other paper of the same size as long as you load several (not too many") sheets of the label paper.


Load the paper according to the instructions in User Guide

Starting on Page 18


Tell the printer about the paper



Select a paper type that is "thicker paper" - choices vary by printer model.

Try to find something "close" - other than "Plain paper" so the printer knows to expect the thicker label paper.

If you can find it in Printing Preferences >>  Brochure paper works for most Avery labels.

Reminder:  Select the Source (Tray 1)


Right after loading the paper...

Tell the printer what you are doing...


Check / Adjust / Retain the Paper at the Printer Display Panel


Note:  This option is not applicable to printers that lack a printer display panel and may not be available on all printer models that do include a printer display panel.


Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)


And / Or

Embedded Web Server (EWS)


 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).



If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes


NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)




Set the Preferences - Windows


Note Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes


Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default



  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences



Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit


NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup


General Example - Includes Paper Type (Select Media)

Reminder For printing labels - generally select ONE sided (no duplex)






What else?

"Things that are labels"


If you have not done so,

Install the Full Feature Software for the printer

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in


If you are printing from Word (Avery Template)

If you have trouble with the labels aligning,


In your document:

Word > File Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes


What else?


If you have trouble, Export the document to a PDF file.

Open the PDF file in Adobe Reader DC 

Click the printer icon Set Page Size > Actual size

Click on Properties Find and Check / Adjust tab(s) for paper size

Find and Check / Adjust the settings for Media (kind of paper) - set to thick, HP Brochure matte, or whatever is closest

Click OK to exit the Properties menu

When ready, Click Print


General Example



References / Resources


Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software


NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 


Open Support Home

Enter the name of your HP device


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