• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer

I had envelopes in tray 1 and plain paper in tray 2. The printer jams every time in the same place with the same looking jam.

I took the top off and took off the top cover to look for anything that might be there but there was nothing. I then blew out all the paper dust from a number of years of use and put everything back together but still jams. I removed the envelopes  from tray 1 and now use only that tray for printing. Any help would be appreciated. Thanks

1 REPLY 1
HP Recommended

Hi @123456789013,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please perform the steps from this document and see how it goes. 

 

Update the firmware and check. 

 

You may also refer to this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.