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‎04-30-2023 01:35 PM - last edited on ‎05-02-2023 02:12 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer

I had envelopes in tray 1 and plain paper in tray 2. The printer jams every time in the same place with the same looking jam.

I took the top off and took off the top cover to look for anything that might be there but there was nothing. I then blew out all the paper dust from a number of years of use and put everything back together but still jams. I removed the envelopes  from tray 1 and now use only that tray for printing. Any help would be appreciated. Thanks

1 REPLY 1

‎05-02-2023 11:07 PM

HP Recommended

Hi @123456789013,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please perform the steps from this document and see how it goes. 

 

Update the firmware and check. 

 

You may also refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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