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04-30-2023 01:35 PM - last edited on 05-02-2023 02:12 PM by Ric_ob
I had envelopes in tray 1 and plain paper in tray 2. The printer jams every time in the same place with the same looking jam.
I took the top off and took off the top cover to look for anything that might be there but there was nothing. I then blew out all the paper dust from a number of years of use and put everything back together but still jams. I removed the envelopes from tray 1 and now use only that tray for printing. Any help would be appreciated. Thanks
05-02-2023 11:07 PM
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Please perform the steps from this document and see how it goes.
Update the firmware and check.
You may also refer to this document.
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