I keep getting a carriage jam error message.

[Court8516]

I have an HP OfficeJet Pro 6978. I have always use the instant Ink. program. I’ve never use any other print cartridges. I keep getting the error message “the print carriage cannot move open the carriage cartridge access door, clear any paper jam or obstruction, and select OK”. I have performed a hard and soft reset my printer is plugged directly into the wall outlet. I can move the cartridge freely. Please help.

[Betty0610]

@Court8516

Welcome to HP Support Community! 

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