I keep getting a carriage jam message telling me to clear any paper jam or obstruction. There is non

[Bev261]

HP Officejet 5258

Carriage jam message.

Nothing is jammed never been past the initial set up to even try to print

[Nal_NR]

Hi @Bev261,

Welcome to the HP Support Community. 

I understand that you are getting carriage jam errors. I'd like to help!

I am sending you a private message with the steps. please check your private message icon on the upper right corner of your HP Forums profile, Next to your Profile Name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Bev261,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

Thanks!

[Nal_NR]

Hi @Bev261,

We reached out but never heard back from you. I'll be closing this case for now. If you need further assistance feel free to reach out to us, we are just a message away!

Have a great day!

[fisioblasi]

inceppamento carta ma non esistente. Io

[kjbaldwin]

Hi, I’m having the same error. It is because the new larger capacity cartridges are too heavy for the carriage. I cant get to speak with a live agent through support who understands this problem. All I want is to get the smaller cartridges again to enable the printer to do what it is supposed to do, PRINT.

[MarcusC]

Hey @fisioblasi  🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC