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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: I keep getting a carriage jam message telling me to clear an... - HP Support Community - 8451424

Reply:

I need help with this too please. I just got the printer and I am trying to set it up but its saying paper jam with NO PAPER  in it.

2 REPLIES 2
HP Recommended

Hi @jderie,

 

Welcome to the HP Support Community.

 

I understand you are getting a paper jam error. I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
HP Recommended

Hi @jderie,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day!

Elohi_NR
I am an HP Employee
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