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08-27-2022 02:02 PM - last edited on 09-01-2022 10:06 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: I keep getting a carriage jam message telling me to clear an... - HP Support Community - 8451424
I need help with this too please. I just got the printer and I am trying to set it up but its saying paper jam with NO PAPER in it.
09-02-2022 02:12 AM
Welcome to the HP Support Community.
I understand you are getting a paper jam error. I'd like to help!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I am an HP Employee
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