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I keep getting a paper jam message on my brand new Envy 5055 printer

HP Recommended
Envy 5055
Microsoft Windows 10 (64-bit)

I received a HP Envy 5055 all-in-one printer for Christmas.  Since then I have been in and out of the hospital but finally was able to try to install it today (Aug 13, 2020).  From the start, I was getting a paper jam mesage even before I tried to print.  I have been through all the suggestions for a fix but nothing works.  I tried to get support but it asked me for my serial number.  After I entered it, I was told the warranty expired on July 26th and it wouldn't let me proceed, I guess because the warranty expired?  I cannot find a phone number to speak to a tech.  Can anyone help me?

HP Support Agent
HP Support Agent
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HP Recommended

@Tracie4, Welcome to the HP Support Community!


Make sure all the packaging materials/plastic and cardboards are removed from inside the printer.

Re-insert the ink cartridges.


Kindly perform the steps mentioned in this document to resolve this issue - Paper Jam Error.


Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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