I need help

[mommas1984]

I need help with my printer it keeps telling me that I am out of paper and every time I try to load the tray, it still tells me that I'm out of paper I have tried to go to the settings, I tried to clean the rollers or whatever and it tells me I need to add paper and there is a stack of paper in my printer and it's still not working my phone is deciding not to work so I can't call HP and try to get somebody to help me i'm going out of my mind right now I need my printer for school. Can somebody please help

[Irfan_06]

Hi @mommas1984,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that does not feed paper.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support