-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- I need to identify a part a little black part came off tray ...

Create an account on the HP Community to personalize your profile and ask a question
07-20-2023 07:07 PM
It mounts on the right side of the tray behind the front panel. There is a spring as well, note the routing in the picture. Make sure that the black part is fully seated in the slot or you can break it while re-attaching the front. When attaching the front, engage the upper tabs in the slots and then rotate the bottom into place.
Be careful when putting the front back on. You need to make sure that the nylon "C" that activates the paper height indicator has the metal paper tray in the middle of the "C". Easiest way is to release the metal tray by pressing the nylon stopper on each side and allowing the metal part of the tray to rise up.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-20-2023 07:57 PM
Thank you for confirming this information. I still need to replace the part, do you know how to identify the part, and if I can reorder a new one, and how i would go about to re-order a new one?
So far thank goodness, the printer is still printing, do I even need this part to print, so sooner or later i will see problems with printing? Thanks again for your time and help with this information and sharing your knowledge.
07-21-2023 09:55 AM
You will likely have to replace the whole tray as smaller components are not likely available. You can check HP PartSurfer to confirm that.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.