I purchased a new scanner printer and I can scan from the flatbed and not from the ADF

[grammieter]

This is an HP OfficeJet Pro 9018e Printer Scanner

[Nal_NR]

Hi @grammieter ,

Welcome to the HP Support Community.

I'd like to help!

Please try the below listed steps and let me know if it worked for you.

Be sure to carefully go through the steps and run CMD as Admin, if the command fails please clarify what error is returned while running the command.
• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

Install software and full/basic drivers: Click here

If issue still persists, try the below steps…
Close the HP SMART APP.
Remove originals from ADF and Flatbed.
Power off the printer. Wait for 30 seconds and then power On the printer and wait until the home screen shows up.
Load the originals in ADF and ensure printer displays "Original Loaded".
Now try scanning to Computer using the printer front panel.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!