• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-22-2024 06:12 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

I was printing with a page of Avery address labels in my paper tray.  The tray was full of plain paper, the address labels page was on top.  I put the address labels page in the right way.  It started through than jammed.  I removed the tray and saw the jam and after trying a few times was able to remove part of the page, but there is still a part of the labels page jamming the rollers.  I don't see a way to reach the jam from the back of the printer.  I'ts giving me the message now to close the paper tray and the paper tray is closed.  I have a wireless connection with the printer

1 REPLY 1

‎01-22-2024 09:36 PM

HP Recommended

Printer model?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.