I want to print photos on thick paper but my printer gets jammed . Can I alter my printer to accept

[Wyggeston]

I want to print photos on thick paper but my printer gets jammed . Can I alter my printer settings to accept thick photo paper?

[Dragon-Fur]

@Wyggeston 

Printer Specs

Printer Specifications for HP Photosmart Premium All-in-One Printers (C309g and C309h)

and

Media Size, Tray 1 (metric)	A4; A5; A6; B5; B6; B7; C5; C6; 76 x 127 to 216 x 356 mm
Media Sizes Custom (imperial)	Photo tray: 3.5 x 5 to 5 x 7 in; main tray: 3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	Photo tray: 9 x 13 to 13 x 18 cm; main tray: 8 x 13 to 22 x 36 cm
Media Types	Paper (plain, inkjet, photo); transparencies; envelopes; labels; cards (index, greeting)
Media Weight Recommended (imperial)	16 to 24 lb
Media Weight Recommended (metric)	60 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	Main Tray: 16 to 75 lb Bond; photo tray: 53 to 75 lb Bond
Media Weights Supported, By Paper Path (metric)	Main Tray: 60 to 280 g/m²; photo tray: 200 to 280 g/m²

Photo Paper weight must be within the limitations of what the printer can handle.

Photo paper 4x6" should be loaded into the photo tray.

Other paper should be loaded into the main tray.

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTE:  EWS is also available in HP Smart

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
• Click OK to save the setup

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart Premium All-in-One Printer series - C309 

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