• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Is your printer showing an error message? Click here for tips and tricks!
HP Recommended

I have a photosmart c7180. The paper his pulled in but does not connect with the main large rough roller and 8 mini rollers by the printer head. What is wrong? All rollers have been cleaned.

2 REPLIES 2
HP Recommended

Hi @DaveC14,

 

Welcome to the HP Support Community

I'd like to help!

 

 I undersrand you have a Photosmart C7180 and you are facing issue with the printer where it does not pick paper.

 

To assit better:

 

  • Was there any paper jam before the issue occured?

While you respond to that, let's try the below steps to resolve the issue:

Check the paper, and then reload it

  • Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.
  • Remove any paper from the paper tray.
  • Remove any severely bent, wrinkled, or torn paper found in the stack.
  • Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.
  • Make sure the paper stack is even on all sides.
  • Load the stack of paper into the paper tray.

Examples of loading paper

  • Close or push in the paper tray.
  • Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

  • Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

Clean the paper pick rollers (top paper tray)

  • Clean the rollers inside the top paper tray.
  • Get a flashlight.
  • Turn off the printer.
  • Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.
  • Remove the paper stack from the input tray.
  • With the flashlight, look down into the input tray and find the paper pick rollers.

An example of paper pick rollers on top loading printer

  • Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
  • Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
  • Allow the rollers to dry for two minutes.
  • Reconnect the power cord, and then turn on the printer.

Clean the paper pick rollers (under printer)

  • Clean the paper pick rollers on a printer where the paper tray is located on the bottom.
  • Turn off the printer.
  • Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
  • Remove the paper stack from the input tray.
  • Lift the printer and place it on its side or back.
  • Pull out the paper tray, and then locate the gray paper pick rollers.

Paper pick rollers underneath printer

  • Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
  • Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
  • Allow the rollers to dry for two minutes.
  • Set the printer upright.
  • Reconnect the power cord, and then turn on the printer.

 

Clean the paper pick rollers (inside printer)

  • Clean the paper pick rollers under the cartridges or inside the paper tray area.
  • Get a flashlight.
  • Turn off the printer.
  • Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
  • Remove the paper stack from the input tray.
  • Depending on your printer model, use the flashlight to find the paper pick roller.
  • PRINTERS WITH THE ROLLER UNDER THE CARTRIDGES

Printers with the roller located under the cartridges

PRINTERS WITH THE ROLLER ABOVE THE INPUT TRAY

Rollers in the paper tray area

  • Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
  • Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
  • Allow the rollers to dry for two minutes.
  • Reconnect the power cord and cables, and then turn on the printer.

Reset the printer

  • Reset the printer to recover from printer errors or failures.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

If the issue persists please click on this link and try the steps mentioned in the document.  

 

Hope this helps! Keep me posted. 

 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi. Thanks for the response. 

 

Yes the first sign of trouble was a jam. The paper had passed the 8 mini rollers when it jammed and had to be removed partly by pulling it back from the out channel.

 

The printer worked for a while after before jamming again. I have done everything suggested. New clean paper. Cleaned all rollers numerous times. Tried resetting in the way suggested but doesn't seem to work.  Printer warns against improper shut down method when power restored. 

 

Keeps saying there is a jam when there is not one. I can get a paper to go through when removing back panel and hand feeding it.

 

The two rubber ridged rollers on the paper pull it through ok. The paper stops just before it reaches the 8 mini rollers and the very rough roller which stretches across the width just under print head.

 

The four white rollers and corresponding white rollers are plastic and very smooth.  Is that the problem?

 

All help gratefully received.  [Personal Information Removed] is my mobile if conversation would help.

 

Cheers Dave

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.