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HP Recommended
HP office jet pro 9018
Microsoft Windows 10 (64-bit)

Tis Has happened several time usually when input tray is empty and needs to be refilled with paper.

1 REPLY 1
HP Recommended

@tbmyers, Welcome to the HP Support Community!

 

Check for any damage or obstructions on the paper tray path.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

To know how to load papers, refer to - Loading Paper, Envelopes, Cards

 

Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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