Inspire 7920e Photo tray is blocked

[oaktree239]

The photo tray is blocked. Please adjust the tray and try again. Printer is brand new and sitting on a lvel service

[Raj2111]

Hi @oaktree239 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

If your HP ENVY Inspire 7920e printer is showing a "photo tray is blocked" error, even though it’s brand new and on a level surface, here are some troubleshooting steps to resolve the issue:

1. Check Photo Tray Alignment:

• Make sure the photo tray is properly inserted and aligned. Pull it out completely and reinsert it to ensure it’s seated correctly.

2. Remove and Inspect the Photo Tray:

• Remove the photo tray and check for any obstructions or foreign objects that may be blocking it.
• Inspect the tray and the area where it slides in for any debris.

3. Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug it back in and turn it on. This can sometimes reset the printer's sensors.

4. Check Paper and Guides:

• Ensure that the photo paper is loaded correctly in the tray and that the paper guides are snug against the paper without bending it.

5. Update Printer Firmware:

• Check the HP website for any firmware updates for your printer. Sometimes bugs can cause false error messages, which may be fixed in updates.click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support