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10-14-2021 06:00 AM
Hello. Hope someone can help me please. Whenever I print more than 1 page I get a paper jam. I decided to remove the duplex cover. It just so happens that another strip also came lose and now I can't get the two pieces back in the correct place.
10-17-2021 07:44 AM
@Happy_chappy79, Welcome to the HP Support Community! I’m here to help.
I see that you are not able to re-install the internal parts of the printer.
To resolve a paper jam issue, follow the steps mentioned in this document - Paper Jam Error
If the issue is not resolved, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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