Internal Paper Jam

[Charity620]

I was in the middle of double-sided printing, and the paper jammed. The paper printed on the first side, then was taken back into the printer for the second side. It is somewhere inside the printer! I cannot see any part of the paper. I have taken both feeding trays out and checked inside the back panel. I have checked inside where the ink cartridges are located.

I even took cardstock and fed it into different areas to see if I could locate the paper, and maybe push it out.

Nothing!

Any other suggestions before I pull out a crescent wrench and open this up?

[Betty0610]

@Charity620

Welcome to the HP Support Community.

Please check if this helps you: https://support.hp.com/us-en/product/hp-officejet-pro-9020-all-in-one-printer-series/23918456/docume...

Let me know if this helps.

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Thanks!

Have a great day!