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HP Recommended
HP9012e

I am trying to print photographic covers for booklets but the thicker paper keeps jamming. Is there a particular paper recommendation for this please?

1 REPLY 1
HP Recommended

@Kath3kidz 

 

Welcome to the HP Community --

 


@Kath3kidz wrote:

I am trying to print photographic covers for booklets but the thicker paper keeps jamming. Is there a particular paper recommendation for this please?


 

Product / Model:  HP OfficeJet 9012e All-in-One Printer 

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content Type:  ?

 

If you are asking whether you can use photo or other paper thicker or heavier than the printer supports, the answer is No.

 

If you are asking how to use / adjust the Tray and Paper settings for supported paper, one answer is to use the Embedded Web Server (EWS) to adjust the Paper Size & Type.

 

The content type, Operating System / version, and the application and software you are using to open, view, configure, and submit the job to the printer also impact how and where you adjust the settings.

 

=====================================

Paper Weight

 

 

 Product Specifications for the HP OfficeJet 9012e All-in-One Printer (1G5L4A)

Section Paper handling

Input capacity
Up to 250 sheets
Standard input capacity (cards)
Up to 50 sheets
Standard input capacity (envelopes)
Up to 30 sheets
Output capacity
Up to 60 sheets
Media sizes supported (metric)
A4, A5, A6, B5(JIS), Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in
Media sizes supported (U.S. standard)
Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)
Media sizes, custom (metric)
Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)
Tray 1: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media types
Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)
60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)
16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Borderless printing
Yes (up to 8.5 x 11 in, 216 x 279 mm)

 

=====================================

Paper Size & Type - Tray and Paper

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

EWS – Browser – Tray and Paper Management

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

Tray and Paper – Paper Size / Paper Type / Paper Weight

 

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

 

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

 

EWS provides access and control to check / adjust Tray and Paper Settings.

 

Note

Depending on the printer model, the Printer Control Panel might (also) provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

 

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

 

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

 

 

Printers that include a Photo Tray generally place limitations on the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

 

 

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10EWS_9025_Preferences_Tray_and_Paper_Management_All_10

 

-------------------------    ---------------------------------

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources / Examples

 

User Guide

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 9012e All-in-One Printer 

 

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