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‎12-06-2022 03:30 PM

HP Recommended
Product: HP LaserJet P3005x Printer
Operating System: Microsoft Windows 10 (64-bit)

I’m getting an intermittent Jam Code 13.10.00 which is Duplex Turn Over, Late Jam. I am wondering what solutions have been successful or if there is a definitive solution.  

2 REPLIES 2

‎12-06-2022 03:50 PM

HP Recommended

that exact error does not appear in the troubleshooting manual. Can you share some details about where the paper is physically jamming please.

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‎12-07-2022 05:11 AM

HP Recommended

It occurs right around the entrance to the duplex section, right around where it hits the duplex sensor actuator. When I pull out tray 1 and push the button to drop down the duplex section, I can see where the leading edge is located. The rest of the paper runs up the back side of the printer. It occurs after the front side of the paper is printed on and is being fed through the duplex section for printing in the rear side of the paper. 

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