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HP Recommended
HP ENVY 5530 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

I bought some 260 gsm photo paper from WH Smith which in theory should work with my HP ENVY 5530 printer but each time the paper gets jammed and will not print, its ok with other types of paper ?

1 REPLY 1
HP Recommended

@Daddiojet

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
To get the answer to this question, yes your printer can support Photo paper Up to 280 g/m² (75 lb bond) and up to 30 sheets. 

Kindly perform the steps mentioned in this document Paper Jam Error - https://support.hp.com/in-en/document/c05547613 and Load Paper, Cards, and Envelopes- https://support.hp.com/in-en/document/c03741958 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I am an HP Employee

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