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‎01-04-2022 08:35 AM

HP Recommended
Product: HP 6590

I am getting a error message that the original is jammed or document feeder is dirty. I have cleaned the rollers, sprayed inside with compressed air, turned printer off and back on and taken everything apart to check. Nothing is jammed. I have never used the scanner part and barely use the copy option. I print from my phone and I barely do that, I haven't gone through a ream of paper yet in about 3/4 years (just to give an example of how little this printer is used) What else can I do to fix this issue? 

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1 REPLY 1

‎01-09-2022 09:13 AM

HP Recommended

Hi @Firthy73,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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