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Just set up new printer HP DJ 2700 and it keeps jamming

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HP Deskjet 2700

Just set up my printer for the first time and it won’t feed the paper through. It just chews it up inside - it’s not printed anything for me yet!



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Welcome to the HP support community.


Use an automated tool to clean the paper rollers

  1. Turn on the printer.

  2. Remove any paper from the input tray.

  3. Press and hold the Power button, press the Cancel button  three times, press the Start Copy Color button  seven times, and then release the Power button.

    The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed.

Manually clean the paper rollers inside the printer

  1. Turn off the printer, and then disconnect the power cord and any other cables.

  2. Raise the input tray.

  3. Lift and hold the input tray shield.

  4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

    Locating paper pick rollers

  5. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.

  6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

  7. Lower the input tray shield.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Reconnect the power cord and any other cables, and then turn on the printer.

You can refer this HP support community for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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