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HP Recommended
HP OfficeJet Pro 6978

HP Officejet Pro 6978 keeps showing Paper Jam - there is none - what’s going on

1 REPLY 1
HP Recommended

@Printgenie

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What is the operating system?

The printer might report a paper jam even when there is no jammed paper. While you respond to that, let's try https://support.hp.com/in-en/document/c05079673 A 'Paper Jam' Error Displays.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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