Create an account on the HP Community to personalize your profile and ask a question
02-27-2021 10:28 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What is the operating system?
The printer might report a paper jam even when there is no jammed paper. While you respond to that, let's try : https://support.hp.com/in-en/document/c05079673 A 'Paper Jam' Error Displays.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
Didn't find what you were looking for? Ask the community