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Cmjb
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Keep getting paper jam notice

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Envy 5660

I keep getting the paper jam error and have done everything the help places have told me to dq

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Kumar0307
HP Support Agent
HP Support Agent
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@Cmjb, Welcome to the HP Support Community!

 

I understand you are not able to print due to this false error message. Make sure you have tried the steps mentioned in this document - Paper Jam Error

Check if the print carriage is moving freely.

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

If you are not able to make a copy, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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