Keep getting “photo tray out of paper” when NOT printing from photo tray

[KJW68]

Have repeatedly tried to print with and without use of HP app.  Continue to get message that “photo tray is out of paper” when I am NOT trying to print from that tray and have HP paper of a reasonable condition and quantity loaded in 8.5 x 11 paper tray.  I have checked both trays so they are clear, shut off, unplugged, etc etc printer and problem persists.

[Betty0610]

@KJW68

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[KJW68]

I received reply that I should disconnect then restart Printer.  That didn’t work but what DID work was to remove the HP print/scan app from my iPad!

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)