LASERJET PRO M125NW PAPER JAM PICK ROLLER ISSUE

[SERGIOLEONE]

Hello, 

I have some trouble with the pickup roller on my HP LaserJet Pro MFP M125 series.

after half inch it stops with the error paper jam and I remove it the paper in the middle is like torn or broken

I removed the pickup roller and cleaned it with hot water, it did not fix it.

I attached pictures to show the problem

thank you

Sergiolabel paperpickup rollernormal paper

[KrazyToad]

@SERGIOLEONE

Welcome to HP Support Community

I would like to help

If you have already followed the instructions in this Link: https://support.hp.com/in-en/document/c03921935

Please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[SERGIOLEONE]

So you want me to pay 200$ with HP to fix my printer for a printer worth 150$...

Makes no sense

[KrazyToad]

You could check with HP Service Support in your region for an upgrade

Thank you

[SERGIOLEONE]

or make a complaint to protection consommateur in quebec to get a full refund or even class action no ?

How come a 2 year printer can not pick up paper anymore ? 

I am a light user never changed the toner, not even sure I print more than 200 pages

makes no sense at all

[KrazyToad]

@SERGIOLEONE

I can escalate your concerns to HP's Regional Escalation team

Please check your Inbox for more instructions

[SERGIOLEONE]

it is OK, I will try brothers for a while at my companies and leave HP family, just tired of bad products, battery laptop of my 3 HP laptops got weak super fast. HP quality is not the same anymore