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Jane1110
New member
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Message 1 of 2
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Flag Post

Laser Jet Pro M118dw Media Jam (Paper Jam in Output Tray)

HP Recommended
Laser Jet Pro M118dw
macOS 10.15 Catalina

I had way too many stuffs on my printer (blocking the tray) so got an error message saying:

 

Paper Jam in Output Tray

Remove any obstructions in the printer or anything blocking the output trays.

 

I removed all items + checked to see paper jam inside but there is none.

But I still get this message continuously, with red light constantly lighting up under the bluetooth blue light. 

I can't print anything because of this - please help!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
19,392 19,349 1,053 978
Message 2 of 2
Flag Post
HP Recommended

@Jane1110

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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