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‎04-20-2022 07:26 PM

HP Recommended
Product: LaserJet 1320
Operating System: Linux

Despite empty queue and power reset, when I send a job to the printer it tries to pickup paper, but fails. There is a clicking sound and no paper is picked up. The green led turns to flashing organge. I  cleaned the paper pick up rollers. This is product I own, but I don't know how to find product number (LaserJet_1320 does not work)

Category:
3 REPLIES 3

‎04-21-2022 05:48 AM

HP Recommended

hi,

HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise - How to locate the model name, product... 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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‎04-21-2022 08:36 AM - last edited on ‎04-21-2022 09:07 AM by Retired

HP Recommended

Thank you. The serial number is [Personal Information Removed]. but Hewlet Package does not recognize it. The product number is 

5927A

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‎04-21-2022 09:38 AM

HP Recommended

It is not allowed to publish the serial numbers!

 

This product is already very old. I think their product is no longer under warranty!

 

Describe the error in more detail.
Is an error code displayed?

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