LaserJet P2035 keeps jamming

[KD5621]

So I have tried two ink cartridges and have looked at both tray 1 & 2’s paper rollers and everything looks fine. Whenever I go to print from tray 1 or 2 the paper gets jammed right where the metal plate is under the ink cartridge. For a while I thought the ink cartridge was inserted wrong, not prepped correctly, or something else but at this point I have no clue what’s going on. It jams at the same place every time. I’ve flexed the paper, only inserted one sheet at a time, taken out the cartridge 10000 times and nothing. Please help! It’s my office printer and no one is being much help.

[Repairatrooper]

You need to confirm that the drum on the cartridge is actually rotating. To do this, put a small white dot on the extreme edge of the drum unit in the cartridge and then try to print. Pull out the cartridge and see if the dot has moved.