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10-27-2022 12:26 PM
So I have tried two ink cartridges and have looked at both tray 1 & 2’s paper rollers and everything looks fine. Whenever I go to print from tray 1 or 2 the paper gets jammed right where the metal plate is under the ink cartridge. For a while I thought the ink cartridge was inserted wrong, not prepped correctly, or something else but at this point I have no clue what’s going on. It jams at the same place every time. I’ve flexed the paper, only inserted one sheet at a time, taken out the cartridge 10000 times and nothing. Please help! It’s my office printer and no one is being much help.
11-06-2022 05:10 PM
You need to confirm that the drum on the cartridge is actually rotating. To do this, put a small white dot on the extreme edge of the drum unit in the cartridge and then try to print. Pull out the cartridge and see if the dot has moved.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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