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beckydesigns1
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Message 1 of 2
174
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LaserJet Pro M454dw manual feed paper jam

HP Recommended
Color LaserJet Pro M454dw
macOS 10.12 Sierra

Brand new printer, it "jams" almost every time I use the manual feed. I use the manual feed a LOT, so I'm sick of dealing with it. It doesn't actually jam, the printer just stops printing, always at exactly the same place. About 2 inches of paper are out of the top, then it just stops and tells me there is a jam.

 

The first time I fixed it by uninstalling the software and reinstalling everything. I really don't have time to do that everyday. 

1 REPLY 1
Repairatrooper
Level 13
Level 13
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Message 2 of 2
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HP Recommended

The behavior sounds like you page size is mismatched, meaning you have for example, a 4x6 index card loaded but the tray is set for letter size paper through the control panel.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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