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HP Recommended

Laserjet 200 M251nw error code printer jam but no paper is jammed. Printer will not clear msg. Have turned off printer and turned back on but still won't clear error msg

4 REPLIES 4
HP Recommended

If the error immediately comes back after power on the printer, then likely a sensor flag in the printer is stuck and causing the printer to think that there is paper somewhere in the paper path. When the printer is turned on it checks the status of all paper flags. You need to look closely at the paper path to make sure that no flags are stuck. When you look at the paper path there will be a small slot with a little bit of plastic sticking out. The plastic gets pressed down when the paper passes over it and that triggers the sensor. Other issue to check is that there may be a piece of paper wrapped around the fusing unit. (the part of the printer that melts the toner to the paper) This can be hard to see on some models so it might take some determination. If you find paper, be careful removing it as it is very easy to damage the rollers in the fuser if you are using any sharp objects.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Tried the info Repairatrooper provided but nothing has changed. Have tried a hard reset as well. Any other suggestions would be gratefully appreciated. Hate being without the use of this printer!

HP Recommended

Were you able to confirm there was no paper wrapped around the fuser?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I can confirm that there was no paper wrapped around any of the equipment.

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