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IT_dep_ADISPO
Level 1
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Message 1 of 3
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Laserjet 2055dn print malfunction from tray 2

HP Recommended
CE459A
Microsoft Windows 7 (64-bit)

We own about 10 of these printers since 2009.

They are all connected and shared to a network.

Recently, two of them started to malfunction when the print job was using tray 2. When using tray 1, everything was ok.

 

After further investigation it ended up like this.

When printing a demo page directly from the printer using tray 2, it prints the demo page and a blank page. When using tray 1 it prints normally the demo page.

So  we think it is hardware related problem.

Any suggestions please?

 

2 REPLIES 2
Repairatrooper
Level 14
Level 14
11,457 11,272 1,137 3,424
Message 2 of 3
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HP Recommended

Based on the age, likely the pickup rollers are worn or you have the paper size on the printer set to the wrong size. Remove the tray and examine the pickup roller. A good roller will be a consistent black or grey color and have fine fingerprint like ridges on it. A dirty roller or a roller with no ridges on it will cause misfeeds.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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IT_dep_ADISPO
Author
Level 1
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HP Recommended

Thank you for your answer.

The pickup roller, and the page separator are in working condition. The tray is correctly set to the paper size. These options have all ready been checked.

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