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IT_dep_ADISPO
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Laserjet 2055dn print malfunction from tray 2

HP Recommended
CE459A
Microsoft Windows 7 (64-bit)

We own about 10 of these printers since 2009.

They are all connected and shared to a network.

Recently, two of them started to malfunction when the print job was using tray 2. When using tray 1, everything was ok.

 

After further investigation it ended up like this.

When printing a demo page directly from the printer using tray 2, it prints the demo page and a blank page. When using tray 1 it prints normally the demo page.

So  we think it is hardware related problem.

Any suggestions please?

 

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Repairatrooper
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HP Recommended

Based on the age, likely the pickup rollers are worn or you have the paper size on the printer set to the wrong size. Remove the tray and examine the pickup roller. A good roller will be a consistent black or grey color and have fine fingerprint like ridges on it. A dirty roller or a roller with no ridges on it will cause misfeeds.

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IT_dep_ADISPO
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Thank you for your answer.

The pickup roller, and the page separator are in working condition. The tray is correctly set to the paper size. These options have all ready been checked.

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