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HP Recommended
Laserjet M602
Microsoft Windows 10 (64-bit)

Have a Laserjet M602 printer that says "Tray 2 lifting" but never does. 

I've tried:

  • Reseating tray 2
  • Readjusting the paper size sliders
  • Reseating the toner cartridge
  • Inspecting that all tray sensors are working correctly (through admin troubleshooting)
  • Inspecting the feeder gear
  • Updating firmware

Here's the thing though, through the troubleshooting menu, I can get it to lift without issue.

If I click "test page path", raises it just fine, prints just fine.

While I'm in the troubleshooting menus too, I can pull out the tray and reinsert it and it'll lift without any issues.

 

What could possibly be going on here? I tried updating the firmware because it seems like some sort of bug, but that didn't do anything but make the initialization at powerup take longer (more self tests added).

1 REPLY 1
HP Recommended

We have seen this issue caused by a faulty toner cartridge. It makes no sense but something you can check.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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