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‎10-15-2020 09:28 AM

HP Recommended

I just received a new LaserJet M608 that I purchased from HP's website.  When I power-up the printer, there is a loud clicking sound coming from Tray 2 that happens as long as the printer is powered-on.  If I remove tray 2, the clicking noise stops, and you can see that the gear on the left side of the printer in the tray 2 area is running.  This motor will stay running as long as the printer is on.  This appears to be the tray 2 lift motor.

 

Is there a stuck switch or sensor that could cause this condition that I can fix, or is this thing DOA and needs to go back in its box?

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1 REPLY 1

‎10-15-2020 01:46 PM

HP Recommended

It is possible that the sensor for paper detect is not working , honestly brand new, back in the box and RMA.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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