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Phoenix543
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Message 1 of 2
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Loading 6x4 photo paper and card

HP Recommended
macOS 10.12 Sierra

My printer is HP Envy Pro 6430 all in one

I am wanting to print 6x4 photos and 6x4 cards

I have tried to load the card into the paper tray and secure with the guides but because the card so small when I shut the tray the card must move as when I click print, the printer either says out of paper or it sounds as though its printing but eventually the paper jam light comes on and I have to retrieve the card from inside the printer. When I bought the cards and photo paper I checked if they could be used in my printer but I just assumed it would feed automatically. I have set the paper size to 6x4 etc. 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Phoenix543

 

Welcome to the HP Support Community.

 

Please check if this document helps you: https://support.hp.com/us-en/document/ish_2387104-2310812-16

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update too: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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