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11-07-2020 09:01 AM
Product: HP DeskJet 3755
I was printing several pages and all of a sudden printer stopped with error code E3. Cartridge carriage is stuck to the right and locked into place. No visible paper jams. I've performed a reset and it's not moving at all.
1 REPLY 1
11-10-2020 09:19 AM
@Lilraesun, Welcome to the HP Support Community!
Make sure you have tried the steps mentioned in this document to resolve this issue - 'Carriage Jam' or 'E3' Error Displays
To check for any paper jams, perform the steps from this document - 'E4' Error (Paper Jam)
If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
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