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12-12-2022 03:08 PM
I have been having feed issues and a lot of jams. I have followed the trouble shooting steps and was cleaning the rollers and found two small pieces that feed paper have broken off and are nowhere to be found. Can I get replacements for these? This photo is from the troubleshooting. Both of the white tabs on one side are missing.
12-13-2022 12:25 AM
Not sure if will you be able to get those. Have you inspected the printer's interior, maybe they are somewhere inside the printer or around the printer, they can just vanish. In a worst-case scenario, you can remove the one from the side and install it on the side where missing. If you will have one far left and one far right the printer should work.
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12-13-2022 01:24 PM
Darn! I was hoping they would be a part I could find. Seems they can easily break off. I am not sure if they are actually broke since I can't find them. I have looked around the printer and pulled the cabinet it sits on out to look behind with no luck. They didn't fall into the duplexer. There is a small area they could fall into in the printer, but I can't get into that or see in there well, so I am guessing they are there. 😞
I did follow your advice and moved one to the other side. I was nervous I would break it taking it off, but luckily it was pretty easy. It is working mostly now, it is bending one corner as it feeds, but it is minor and I don't print much that it would affect.
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