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HP Recommended
HP Tango

79020EC5-5F31-4E08-AB74-D9003EFE3BFF.jpeg

I had a paper jam & when I opened up my printer I noticed some loose pieces where the rollers are  & I'm not sure how to put them back together. 

192F7782-0F17-4234-9E2B-28A1E4068A10.jpeg

 

1 REPLY 1
HP Recommended

@gavlarb Welcome to HP Community!

 

I understand that the parts came out while removing the paper jammed.

 

In that case, I would suggest you conatct our phone support and check. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.