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10-16-2020 02:21 PM
M180nw color laser jet . Inconsistent paper feed issue. One page prints, next page jams in fuser. Remove jam & close rear door. Blank page prints or maybe next page of document prints. Have rebooted to no avail. Diagnostics find no issues & test page prints ok. Paper tray is fine.
10-19-2020 03:13 PM
@fsherman254 Welcome to HP Community!
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10-25-2020 11:12 AM
It looks like you were interacting with @praveen196, but he is out for the day & I'll be glad to help you out.
Try the below suggestions to resolve the paper jam error
Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Also, try the steps in the document-Paper Jam Error
Let me know how this goes!
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10-27-2020 11:38 AM
I have tried all of the suggested fixes, reboots. etc. (AT LEAST TWICE) I have the HP print & scan doctor on my PC and have utilized it’s directions to no avail. The suggested fixes are the same as the virtual assistant and I have tried them all.
When printing after the first page the sound of the paper feed seems to change and the sound of the printer laboring a bit occurs. I have checked for any small scraps or paper pieces and even have blown out the printer with a low volume air source.
Thanks for the response. This unit was purchased on November 13, 2019, so it is still under the one year warranty.
10-27-2020 05:03 PM
I understand your concerns.
In that case, I would suggets you conatct our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
10-29-2020 01:06 PM
I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
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