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HP Recommended
M252DW
Microsoft Windows 10 (64-bit)

I need assitantce to remove the paper jam alert so I can keep printing. The first step was to remove paper feeder and second step is to remove the back door. Done and Done. The printer still detects a paper jam. I tried unplugging the printer and then from wall with the printer turned on. I waited 60 seconds before turning on and went back to paper jam. Need help please. 

2 REPLIES 2
HP Recommended

When you removed the first jam, did you get all the paper out or did it tear? Typically if this error persists after removing a jam you have either left paper in the printer that is holding a flag open, or you dislodged a paper path flag while removing the jam. Either way you are going to need to check the path carefully. Sometimes flossing (using a stiffer than normal paper) to push through the paper path can dislodged little bits of paper that are causing problems.

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HP Recommended

Thank You so much. It did the trick. A tiny shred of paper came out after i put a stiff paper through. 

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