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‎06-27-2023 08:59 AM

HP Recommended

This is a Color Laser Jet Pro MFP M283fdw, connected by USB to a 2021 MacBook Pro, running MacOS Ventura.

 

Despite there being paper in Tray 2, the screen shows "Open tray, check paper guides and load paper." In the desktop app the printer status says "Out of paper."

 

This printer is three weeks old; I've printed about 50 sheets, and have had two "paper jam" messages despite there being no jammed paper that I could find. I have removed Tray 2 several times, tried two kinds of paper, different amounts of paper, and resetting-by-unplugging several times.

 

I tried to reload the firmware but, because the printer is in an error state, the installer would not let me proceed.

 

What's the next step?

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