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×InformationHP Solution Center Adobe Flash player error
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InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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M501 DN Printer not pulling from tray 1
01-04-2021 07:33 AM

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M501 DN Printer not pulling from tray 1 automatically. I have the paper source under preferences set to "printer auto select" so seems it should pull from tray 1 automatically if there is a check or labels there? Only way I can get it to pull from tray 1 is by pulling tray 2 out or changing the preferences to Tray 1 or manual under paper source. Have had lots of HP laser printers in the past along with many other brands of laser printers & never had one that would not pull from tray 1 if something was in there?
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01-04-2021 04:04 PM

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On the M501 printer control panel, set Tray 1 to "Any Size" and "Any Type" settings. Set cassette tray settings to match installed paper. This should allow auto feeding from Tray 1. leave desktop setting to Auto select.
01-05-2021 07:14 AM

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Victorious! That will make my day & also help start another tax season on a good note. Can't thank you enough for your help with that! Chris

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