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‎01-04-2021 07:33 AM

HP Recommended
Product: M501 DN
Operating System: Microsoft Windows 10 (64-bit)

M501 DN Printer not pulling from tray 1 automatically. I have the paper source under preferences set to "printer auto select" so seems it should pull from tray 1 automatically if there is a check or labels there? Only way I can get it to pull from tray 1 is by pulling tray 2 out or changing the preferences to Tray 1 or manual under paper source. Have had lots of HP laser printers in the past along with many other brands of laser printers & never had one that would not pull from tray 1 if something was in there?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2021 04:04 PM

HP Recommended

On the M501 printer control panel, set Tray 1 to "Any Size" and "Any Type" settings.  Set cassette tray settings to match installed paper.  This should allow auto feeding from Tray 1.  leave desktop setting to Auto select.

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3 REPLIES 3

‎01-04-2021 04:04 PM

HP Recommended

On the M501 printer control panel, set Tray 1 to "Any Size" and "Any Type" settings.  Set cassette tray settings to match installed paper.  This should allow auto feeding from Tray 1.  leave desktop setting to Auto select.

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‎01-05-2021 07:14 AM

HP Recommended

Victorious! That will make my day & also help start another tax season on a good note. Can't thank you enough for your help with that! Chris

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‎01-05-2021 07:38 AM

HP Recommended

Great news. Be well.

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