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10-22-2020 10:56 AM
Operating System: macOS 10.13 High Sierra
I HAVE A MAJOR PAPER JAM! I'm used to rescuing single-paper jams, but this time I have about a 1/4" thick amount! I saw the
platform was bare and quickly tried to replenish the paper while the printer was operating, and it took the entire amount! I tried to pull out the front sheet...and it tore. And when I took the back off, saw the papers are all wrapped around the roller. What's more, they are slightly skewed so that I can "just" fit my finger on one side, but the other is tight up against the device...and so I can't get the wad to budge. I've entertained the idea of taking a carton knife and just slicing my way through until things are 'maybe' manageable to remove by hand. Looking for screws or something to "undo" the printer to get at these papers--but they all look like they need "special screw drivers or tools" to make that happen. Is there anything I can do? --Thank you!
1 REPLY 1
10-25-2020 09:34 AM
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