• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-19-2024 06:19 AM - edited ‎08-19-2024 06:20 AM

HP Recommended
Product: LaserJet Pro MFP M225dw

Hi,

on my MFP M225dw the motor stopped running and I found out, that the RM2-7634 motor pca has some bad solders on some resistors. So I replaced the PCA.
Now the printer shows error 58.04 and the motor does not stop running.
When printig, the paper is transported to fast.
I have reset to factory defaults, but this did not solve the problem.
What could this be?

Thanks
Thomas

Category:
3 REPLIES 3

‎08-19-2024 06:25 AM

HP Recommended

Hello @ThomasHu , how are you ?

 

Please, try the procedures video below:

 

https://www.youtube.com/watch?v=y_R9C__J_xI

 

If the failure persists, I recommend calling a technical assistant

 

HP® Service Center Locator - United States | HP® Support

 

Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎08-19-2024 07:08 AM

HP Recommended

Hi Fabio,
thank you for your fast reply - but I recieve this error AFTER replacing the motor contril unit 🙂
Before the motor did not run at all.

Thanks
Thomas

Was this reply helpful? Yes No

‎08-19-2024 07:13 AM

HP Recommended

Hello @ThomasHu 

 

In this case, you will have to request technical assistance.

 

Regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.