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HP Recommended
HP Color LaserJet Pro MFP M277dw
Microsoft Windows 10 (32-bit)

Main paper tray is full, but the printer doesn't recognize that paper is present and continues to request paper to be added in order to print. Single pages can be printed from the alternate, single sheet paper feed opening.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @HLC455 ,
Welcome to the HP Support Community!

 

HP Color LaserJet Pro M252, M274, M277 Printers - 'Out of Paper' Error, Printer Does Not Pick Paper 

  • watch the video
  • check, step-1 and step-2

Tray 2 holds more paper than the single-sheet priority feed slot (Tray 1) !

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @HLC455 ,
Welcome to the HP Support Community!

 

HP Color LaserJet Pro M252, M274, M277 Printers - 'Out of Paper' Error, Printer Does Not Pick Paper 

  • watch the video
  • check, step-1 and step-2

Tray 2 holds more paper than the single-sheet priority feed slot (Tray 1) !

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
HP Recommended

Andr-1611

I read through the text instructions for resolving the problem and started with the easiest approach - with printer on, remove power cord, wait 60 seconds and plug cord back in.  Success!  The printer re-set and I am able to print using what I refer to as the main tray also referred to as Tray 2.  Thank you for your prompt and helpful assistance.

HLC455

HP Recommended

HLC455

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611


I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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