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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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MFP276nw paper jam won't clear

HP Recommended

Hi~

I have been fighting this issue for a while and it has gotten progressively worse. It started with an output jam that didn't really exist but it was easy to clear by opening the rear door and closing it again. Then each print job could only be 1 page, the page would get stuck in the output bin (just the last tiny bit, it would have fully printed) and it could be pulled out and the jam would clear. Then the jams stopped clearing even when the paper was out or doors were opened then closed. The only way to clear it was to unplug, wait 60 seconds, and then plug back in. Now that stopped working too.

 

The screen says to open the back door and paper tray and check for paper jam. I've done both numerous times. We've also taken the cartridge tray out and looked for paper. Nothing. 

 

Scan to USB function still works fine. 

 

PLEASE someone give me a solution that will actually work. This printer was too expensive and not used enough to have to replace it. 

 

Thank you

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HP Recommended

Hello, there are sensor flags that detects paper throughout the paper path of the device. It sounds to me like one of the springs fell out of place on one of these sensor flags, most likely one located near the Fuser assembly or Output tray. Without spring tension, the sensor flag cannot move correctly and can cause false paper jam message. Locate the flags, found throughout the machine and make sure they are working properly.

 

Hope this helps, thanks.

 

Hope this helps, thanks.
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