cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
fishgirl11
New member
1 0 0 0
Message 1 of 2
119
Flag Post

MFP276nw paper jam won't clear

HP Recommended

Hi~

I have been fighting this issue for a while and it has gotten progressively worse. It started with an output jam that didn't really exist but it was easy to clear by opening the rear door and closing it again. Then each print job could only be 1 page, the page would get stuck in the output bin (just the last tiny bit, it would have fully printed) and it could be pulled out and the jam would clear. Then the jams stopped clearing even when the paper was out or doors were opened then closed. The only way to clear it was to unplug, wait 60 seconds, and then plug back in. Now that stopped working too.

 

The screen says to open the back door and paper tray and check for paper jam. I've done both numerous times. We've also taken the cartridge tray out and looked for paper. Nothing. 

 

Scan to USB function still works fine. 

 

PLEASE someone give me a solution that will actually work. This printer was too expensive and not used enough to have to replace it. 

 

Thank you

1 REPLY 1
CaineThePaine
Level 4
74 74 4 6
Message 2 of 2
Flag Post
HP Recommended

Hello, there are sensor flags that detects paper throughout the paper path of the device. It sounds to me like one of the springs fell out of place on one of these sensor flags, most likely one located near the Fuser assembly or Output tray. Without spring tension, the sensor flag cannot move correctly and can cause false paper jam message. Locate the flags, found throughout the machine and make sure they are working properly.

 

Hope this helps, thanks.

 

Hope this helps, thanks.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation