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‎09-09-2023 08:57 PM

HP Recommended

MY 2010 ML 3312ND PRINTER HAS A FEEDER JAM PROBLEM LIKELY A RELAY FAILING...is their a repair shop in the columbus ohio metro area that could repair

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3 REPLIES 3

‎09-12-2023 06:58 PM

HP Recommended

Hi @STEVEGAL,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎09-12-2023 08:39 PM

HP Recommended

Hi Alden4,

got frustrated with access for my printer's failure to feed both sides or from regular tray...bought a used one with low copy count as I am comfortable with Samsung ML 3312ND operation and speed...hopefully can use the high capacity toner too.

it's my conclusion that the relays in the feed electronics malfunction which is causing the jams; the machine is clean inside and feed system tight but stops mid-way in feed; it will feed one side only from the 50 count top feeder tray [which is used for letters]...I have no idea if anyone in the Columbus Ohio metro area repairs these older machines or if it is cost effective...so far just a lot of run around...AND worst of all my unit SS# will not compute in your system...seems older machines are deleted! this is sad...my so old HP laserjet 2100 still works like a champ!!!! just the drivers don't for win11; just evil how this works! 

well well can anyone offer any solutions? 

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‎09-13-2023 12:45 AM

HP Recommended

Hi @STEVEGAL.,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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