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HP Recommended
M255dw

Help - major paper jam in middle of printer - can't see anyway of getting it out - 

 

Traffordjon_0-1614516951025.jpeg

 

2 REPLIES 2
HP Recommended

Hi,

Have you tried following the steps below to locate any access door for the printer?

https://support.hp.com/us-en/document/c06453104

 

The picture included is quite too zoomed in so it is hard to understand the exact location, what side of the printer is it?

 

May you include a picture a bit from far away to get some better understanding of the area?



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HP Recommended

Hi ShlomiL,

 

The paper is well trapped in the top of the printer - the picture is taken from the rear of the printer - there is no obvious access unless taking the whole printer apart.

 

Traffordjon_0-1614601593730.jpeg

 

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