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‎12-14-2021 08:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My printer is HP ENVY 5000 and it is wireless Up to last month, it worked well but now, it makes paper jam, it is well linked to my computer, so the message to print is recognized but the printing starts on the top of the page, but doesn't fill up the whole page.

I don't know what to do . Thanks for helping me

Rocaline

Category:
2 REPLIES 2

‎12-14-2021 08:07 AM - last edited on ‎12-14-2021 09:42 AM by HP Administrator

HP Recommended

The product is M2U85B and the serie is [Personal Information Removed]

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‎12-17-2021 08:40 AM

HP Recommended

@Rocaline

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?
  • Did you make any changes to your printer?  

While you respond to that, let's try these steps: Paper Jam Error By the end of the article you will be able to fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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